Poor Quality Product

I Bought a HP envy laptop about 2 years ago and on Friday it wouldn't switch on. I took it to Ensure IT who quoted me R5500 to replace the motherboard which is more than half what the laptop cost me. I don't expect to do such a big repair after two years only? I might as well buy a new laptop every year for R5000 and it will work out better for me and it will definitely not be an HP laptop! Secondly I had to drive 30kms to drop my laptop off, they couldn't tell me while i waited what the problem was but 20 minutes later I get the emailed quote, why could I have not waited and saved the time and money driving back there. Very disappointed in the quality of the product and service.