PLEASE DO NOT EVER BUY AN HP PRODUCT!!

On 3 October 2015 we took our HP1515 printer in to Makro as it was not working. They could not assist us and referred us to Ensure IT. The printer is 1 year and 4 months old. The warentee only covers the printer for 1 year. Ensure IT ( Rafika) could therefore not help me and referred me to HP direct the exceptions team. I spoke to Tracey at the customer care line who told me to email the details as they do not log it telephonically. I then sent an email to [Email Removed] I immediatelly received a system message saying that they would get back to me within 1 working day. I received NO REPLY so on the 9 October (1 week later) i re-emailed them. I got a call this morning 12 October only from Luki who said they would not be able to assist in any way. I could not believe that & asked for his supervisor. He refused. I then asked for the decline in writing as i had queried it in writing but was also refused. He would not help, would not email, would not give me his surname even!He was very negative and also would not give me the details of his manager or pass this on! I cannot believe that HP only make products to last 1 year and dont care thereafter!