No Service from the company

I logged a call with Hewlett Packard online for the work corporate laptop on the 30 August. I only got the case number on the 31st . Case - ********** 592

I got warranty on the Laptop for the next business day. I've been calling them to find out when is the technician coming and they been telling me the same answer that on the system it's showing that the technician is onsite attending to the issue. they cannot even give me the name of the techie attending to the call as they using a third party to attend to calls.

No one ever came onsite and no one attended to my issue till today, when you call them you have to wait about 10 min before they even tell you the status of the call, I will try and call them again.

Right now I feel I was getting the best service from Dell, also Lenovo was not that bad.

I'm really frustrated to get such a service for a company this big