Nightmarish service

hp shop online is a bad, terrible, experience. An order for twin cartridges was placed on 15 May 2020, said order being confirmed by hp by way of an email. Numerous follow up phone calls and emails received no response On 2 June the consultant confirm, once more, that they have discontinued the specific cartridges and that he will arrange a refund to be processed on 3 June payable within 5 - 10 days. On 15 June the said consultant acknowledge the conversation of 2 June, confirming that his manageress failed to respond to his email request for a refund. hp now has R769 and I have nothing.