NEW PRINTER - PRINTER-HEAD ERROR

BOUGHT PRINTER END OF SEPTEMBER AND OCTOBER IT STARTED GIVING PRINTERHEAD ERRORS. END OF NOVEMBER THE PRINTER DOES NOT WANT TO PRINT. LEFT MESSAGE ON HP NETWORK WHICH SAID THEY WILL CONTACT ME WITHIN 2 DAYS. IT HAS BEEN 4 DAYS AND I AM WITHOUT A PRINTER IN BUSINESS. WHY DO THEY SELL THESE ITEMS TO SOUTH AFRICA WHEN THEY KNOW IT DOES NOT WORK HERE. THIS IS MY SECOND HP PRINTER. VERY BAD SERVICE. WILL NOT COMMANDER HP PRINTERS TO OTHER USERS.