Known Global Issue with Printer i bought!

<p>I had purchased an HP deskjet ink advantage 3525 printer in 2014 which came with some sample ink included and I don’t print much so it lasted a while.</p> <p>When I finally replaced the ink cartridges with HP original new cartridges, I noticed that all the colours worked except the black. I proceeded to buy another black cartridge as I thought that the one I had was faulty - new one still didn’t work. SO remember - I am sitting now having purchased TWO new cartridges.</p> <p> </p> <p>So I googled this issue and to my utter shock, I notice that I was NOT the only one who had this problem with this printer - go ahead google "hp deskjet ink advantage 3525 does not print black" and you will see all the complaints on official HP support forums too!</p> <p>And YES - I followed all the trouble shooting advice there and nothing has worked - JUST like the other people complaining around the world.</p> <p> </p> <p>SO NOW - since this is a KNOWN problem, why am I meant to still pay for an assessment of my unit, to see what the problem is and then still pay for a REPAIR of a FACTORY fault??</p> <p> </p> <p>I contacted hpshop.co.za who directed me to HP SA, who directed me to ensure IT - who is the company who does all HP repairs and they are the ones telling me about this assessment fee etc. AND AND AND I need to drop the machine off in Midrand myself???</p> <p>So I wouldn’t have a problem, if this was NOT a KNOWN fault in the model - but COME ON why doesn’t HP SA do something about this!</p> <p> </p> <p>I am now sitting with a device I bought, of a brand I had so much faith in (having been an employee there in the past for 5 years!), and now it does not work!</p> <p>Utterly disappointing HP! - It would be nice if you could take back your machine and give me my money back! What a waste!</p> <p>I would like some follow up!</p>