Joke of a service

<p>so where to begin, our New HP notebook we bought 9 months ago from Macro in Alberton. We experienced a blank screen when it "broke", unfortunately over December, next day we took it back to Macro Alberton as it is still under warranty. Only to be shoved around with horrible customer service from Macro to be told that HP will only open in the 2nd week in January for them to send it back into them to get it fixed. I could not believe I needed to wait so long just for them to open business where everyone I know is working their asses off over the festive season. Anyway eventually it goes it..... its been there for 5 weeks now. We were told the hard drive bumbed out and it needed to be replaced and they cannot help with saving any of our work. Today we get it back......... only to see it has NO operating system on! I'm sorry what, come again.....yes NO OPPERATING SYSTEM. Which we paid for all with the entire laptop, which was not cheap. So now do they expect us to BUY A NEW OPERATING SYSTEM? After 5 weeks, we still have nothing. This is unbelievable. We called and chased after them almost daily to hurry up as it is my work machine which now has no more work on(unfortunately my back ups were a little too far back to help me now). So firstly Linda and Macro as well as the manager... unfortunately I forgot his name, did not treat any of its 'returns' clients with any respect at all as I waited probably 45 minutes to find out it will take so long to get fixed. The machine went through ensure IT services with engineer George working on it and the contact person at Macro Alberton ********** was Mapule Mooki. Job order number ********** 196. Case number ********** . Repair action quoted on delivery note says "hdd replaced and tested all functions" (lol) . This is a horrific and unless time consuming interaction between all three parties, being my husband and I, Macro Alberton and HP Midrand. I will never support either of them again and urge everyone else to do the same.</p>