HP warranty service

Got an HP laptop around 11months ago. where the charger became problematic and stopped charging correct. HP chat support tell you to factory reset the laptop (ie wipe all software) even though its the charger. https://support.hp.com/za-en/warrantyresult/hp-15.6-inch-laptop-pc-15-d***/model/***?sku=7X9R1EA&serialnumber=5CD309C486 HP also has an incorrect warranty stating "Pickup by HP HP Ships to Customer Site Global Coverage" However upon actually trying to utilize the service to get charger or send laptop in for their factory reset is told the warranty is not applicable to this country South Africa. (Thus the whole warranty is a ****/**** ie there isnt really one. customer buy a product without warranty yet pay for it) Incredible Connection the reseller then charge customers R1299 for new 'official' chargers with a in china stickers (that one can get elsewhere for R200) Doubt I'll ever buy another HP or Incredible Connection (reseller) product again.