HP support non-existent

So exactly a month ago, i logged a support issue with HP for their HP EliteOne 800 G2 Base Model 23-inch Non-Touch All in One PC and their HP LaserJet Pro MFP M426fdw printer, which both are only 6 months old, but from the time that they created the case number's ********** 144 and ********** 718, I have not been contacted or seen any sign of a support technician. Both units have faults that need to be taken care of by HP support.

Please HP, If your support cant help me, who can?