Hp spectre x360 is a dud and customer service sucks

Beginning July I bought a hp spectre 360 from Incredible Connection Cresta. On 21 August I had to take it back, as the computer had stopped working. It was not shutting down and overheated, and went blank. It took the store a month to figure out who their supplier was, all the time during which I sat with a faulty computer. Then, because the failure was just over 30 days, they insisted I send in the computer for assessment, which would take another 14 days. I still have no resolution, as everybody is saying they are waiting for hp to approve credit. It has been confirmed that the computer is faulty, so there really should be no delays!

I have now been without a computer for nearly 2 months. The disappointment with this supposedly top of the range product, and the horrific customer service received from the suppliers are just beyond words! Shame on you!