HP - NEW FAULTY NOTEBOOK NOT FIXED OR REPLACED.

On the 19.1.2015 I purchased an HP Notebook from Incredible Connection and returned it 3 days later as many of the pre-installed apps did not open or froze when I tried to close them. I C exchanged it but informed me that they did not cover software. On discovering the same issues they refused to exchange it a second time. I discovered 115 pages of error logs prior to purchase. The text size of Internet Explorer and Mail are so tiny you need a magnifier even after setting to larger size text. I scoured the web for solutions and HP USA picked up one of my postings. They requested the log reports and then I got contacted by HP Cape Town. They have twice had remote access to the notebook and tried, unsuccessfully, to fix the problems. They have taken files for analysis and had me reinstall the OS with the same result. The notebook has not been used except for remote access and is still packed in it's box. For 4 months I have had to work on my cellphone and external hard drive on friend's computers which has now become untenable. I can't get past the customer support agent. I call twice a week and I keep getting told they are waiting for the engineers to get back to them. Fed up.