HP Laptop faulty within 6 months

I was quite disappointed with HP when I phoned them after my R16 000 laptop which I had used a handful of times was faulty within 6 months. I was underwhelmed by FNB's assistance and hence phoned HP to see if they could help me directly with warranty and get the laptop sorted sooner. The consultant just quickly told me its not her problem since FNB handle these things themselves through Digital Planet, even though I said they weren't being very helpful. I would have expected as a regular customer of HP (wife has an HP, out printer is HP) that they would have done as much as they could to help me directly. In the end it took FNB almost a month to help me and HP ended up doing nothing to help. I will think twice when I purchase my next laptop.