HN
Heinrich N

1 reviews | Active since Jan 2012

19 May 2016, 17:17

HP IS THE WORST PRODUCT TO FIND SUPPORT ON DRIVERS

<p>We are trying to get hold of anyone whom can help with WS2012R2 SE 64-Bit drivers for an HP OfficeJet 8620 Pro, where the business helpdesk refuses to help, since they claim it is a consumer product and not a business product. Then the consumer helpdesk refers me back to the business helpline, what a terrible circle of poor service to be stuck in.... The online helpdesk tells me that if I am not from Canada or the US they cant help and sent me the number of the useless two helpdesks in South-Africa. The one is a voice activated idiot computer voice who does not seem to hear properly and the other helpline is the bucket passers. the support website has two drivers available for download and both don't work. "The driver is not compatible with your operating system" error.....when downloaded from the Windows Server 2012 drivers & support link. We never have any problems finding drivers for Xerox, Canon and Ricoh printers, but hp is always a problem. Is it just bad department leaders or is hp just an "All-in-one-problem" ...i mean printer issue with servers? Why do you have a server drivers download page if the .exe packages dont work?</p>

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Replies (1)
Hewlett Packard
Hewlett Packard's reply20 May 2016, 07:35
Official

Hello Heinrich,

We have received your feedback on Hellopeter and we will forward it to the relevant department.

Kind regards

HP