HP in South Africa

Here's yet again another company who continues to capitalize on COVID-19 and last year's insurrection event. First of all attempting to contact a living and breathing entity of the company is extremely difficult, as they have an automated telephone system that does nothing more than frustrate and cause high blood pressure. Their excuse is of course is that due to COVID-19 their staff are working from home. Unless they are producing results get rid of them as they are not adding value to your business at all. They do not keep spare parts on hand so attempting to replace a consumable can take anything up to five days but normally longer. Their excuse in this regard is last year's insurrection. How mush longer is this paranoia going to exist. HP do not have an inhouse service department or division and to this end, have contracted this aspect of their business out to third parties. In short the product is good, but the aftersales service is absolutely atrocious.