HP Envy laptop

Sent my HP Envy bought from Incredible Connections on the 2 July for repairs . I have no foggiest idea how this is supposed to work!! I run a business , I'm am offered no incentive on what to do while I wait for the laptop to be repaired. I guess Im supposed to figure it out right.??? I have exercised patience and respect but to my detriment. No laptop received to this date!! How are we supposed to trust the brand?? I bought a top of the range as I like look and performance. What a shame !! Why not issue a new laptop due to the delay?? Covid waiver my ass!! It's been 2 months and now we are going to the 3rd. These are sensitive times and this is contributing negatively to an already negative situation. The cost of holding the laptop is adding to the stats of job losses and unemployment. No regard for people's livelihood whatsoever. I am livid!! It takes 2 weeks to build the laptop but 3 months to repair. What **** is that?? No business sense.