1 reviews | Active since Feb 2019
HP does not stock laptops???
Dear HP:
I am trying to procure a HP 15 AMD laptop via MTN, after struggling several weeks for an answer I have sent them the following email:
"Dear MTN:
I would like to begin with this statement: I am disgusted with your service and personal.
I am a SME owner - I have seen your offer for a HP laptop which will work for my business purposes; however I have been waiting approx a month and a half to receive the items in question.
In the meantime my business and studying are on hold, I am hemoraging precious time.
I have this question for you: Where are your competitent personal?
I have been phoning, sending emails and even complained on hellopeter - all to rouse your attention; to no avail.
I have called your call centre once again to find out about stock availibilty only to be placed on hold for 47 minutes, eventually I decided to hang up.
I have spoken to a "manager" of yours at the "headoffice" which had no idea what I was talking about; promised to phone me back after she said she'll "do her best to find out".... I am still awaiting her call...
There were several more incidents of incompetence -- all I'm interested in is knowing WHEN and WHAT you are going to do about stock?
Please have someone contact me that can answer more than "I don't know".
Please work on your customer relations, please contact me in a timely manner with an answer to the above.
Kind Regards, Chris"
The only answer that I get from them is that "the manufacturer does not have stock" aka HP itself does not have stock of laptops....
Please explain the above answer I keep getting from MTN and please tell me when you plan on resolving the apparent stock shortage.
Kind regards, Chris
