HP Bad Customer Sevice

I have purchase a HP 1515 All in One Printer.<br> <br> I can not scan with this printer.<br> It keeps on bringing an error message: - \The Scanner is currently in use. Please wait until your previous task is complete and then try scanning again.\"<br> <br> The printer is NOT in use.<br> <br> I am trying to get hold of support, but I can only get into a useless software trying to re-install my driver.<br> <br> The problem I have is that I do not have a CD rom anymore and therefore I need to get to support in order to try and download the software and drivers to install.<br> <br> This is IMPOSSIBLE.<br> "