HP Aruba - Bad Customer Service

HPE Part Return <***>

HP Aruba - The team sent me a batch with one faulty switch, I asked them to assist with replacing it and they keep pushing back referencing a case that was duplicate.

We clarified that the case has been resolved:

( *** RMA *** J9***1 HP 2530-24G-PoE+ Switch )

They fail to understand the above, they do not care to replace my switch which they sent in a faulty batch.