HP and Terrible connection (fourways)

HP Compaq support is terrible - we have 4 HP laptops and will soon be ending our support with this company, bought a new laptop from incredible connection, didn't need it immediately so kept it in the cupboard for a few months in its packaging. Opened it and the battery supply never worked. Took it back to customer support but the consultant was more interested on his face book than helping. Tested the battery - said it does t work, go buy an new one as we can trace the date you bought this computer. Apparently they have no tracking system of serial numbers ?. "Flicked" me a business card to buy another battery from SPL in Randburg. So had to spend R1,700 on another new battery. Inserted the new battery and guess what .... it wasnt the battery ?. It must be the charging port. It's runs only on electric plugin. No battery time. Support, customer service pretty poor service for "incredible terrible connection" in fourways. Rather use another brand or another store. Assistants are so keen to get the sales Comm and stamp your invoice but disappear when help is needed. If you have a IQ of below a pot plant, love playing on Facebook, and want to wear 3 landers around your neck definitely apply for work at Terrible Connection Fourways, you will defiantly get the job ??