H P products and service policy

Bought a HP lap top and within ten months the motherboard had to be replaced. This was done for free as the machine was under warranty. Nine months later the problem reoccurred and the motherboard has to be replaced again.<br> This laptop motherboard has now repeatedly failed and it is a HP problem. However getting through to a senior consultant is another problem and it is impossible to speak to anybody except a call centre operator.<br> He is instructed and uses standard answers.<br> They are insisting that the machine is now out of warranty and they will not consider repairing it at their cost. When I asked him if he would be happy with the service and policy, he could not answer me.<br> I have left messages at the customer repair manager to contact me, but he has not. I have emailed their website and guess what , no reply again. I am now of the impression that they only want to sell their products and after one year, that is it. Next customer please. I will never buy another HP product nor will I recommend anybody to buy one as I always believed that they sold superior products.<br> I will now collect the machine and take it to an unauthorised repair centre as their operator suggested I do.<br>