Failure to adhere to the consumer protection act

I bought a printer by game which stated 3 year extended warranty not even a year and a half later the machine stops working, I then took it to the store to exercise my warranty then I get told by Game that they will send this to Hp to be assessed. They promised to provide me with feedback which they didn't. Leaving me to call after the consultants at game and to contact HP directly. I was then told the as*****t period will be 21days and I will need to pay an as*****t fee of R350. I waited the 21days and then I called HP to get the email address of the reps in my area because my machine has not been repaired, i sent the reps a email 3 weeks ago and no one from HP has reached out to me. As a customer I feel unappreciated and disappointed. I spent over R5000 with HP and 10 times more at game over these past few years. I feel as If I was lured into this **** marketing scheme to pay more for this printer that was supposed to be so good with an extended warranty. Only to be disappointed, charged for an as*****t and then ignored by the Reps of HP.