Extremely poor delivery service as well as customer service!

<p>I ordered colour and black ink cartridges online and receieved confirmation on the 8th May that they would be delivered in 2-4 working days. It is now the 30th May and I STILL have not receieved the black cartridges I paid for. The colour cartridges were delivered on time with no explanaition given to the missing items. When I phoned to find out what was going on, the lady whom I spoke to did not get back to me. Instead I receieved an sms days later saying that my order had been completed. After emailing another person, I was then told that the cartridges are on back order and I was given a new date to expect them. That date has come and gone. Today I received yet another email to say the order is still delayed. This time I was not even given an expected arrival date. </p> <p> </p> <p>Despite the obvious fact that this is extremely inconvenient and becoming a serious problem in not being able to print without going somewhere else, I just wonder how difficult it is to update your system online to let people know that iems are out of stock BEFORE they purchase them. In addition, how is it that a back order takes 3 weeks (and counting) to rectify?! I understand that backorders happen but I find it completely unacceptable how this has been dealt with.</p> <p> </p> <p>This is the second time in a few months that a simple order has gone wrong. When I first ordered my printer from HPonline, for some reason 3 printers were delivered on different days (only 1 of which I had ordered and paid for) and had to be sent back. One wonders how the company makes money when they are "giving away" expensive stock...</p> <p> </p> <p>HPonline, do you find this service acceptable?? Am I ever going to get my ink cartridges?? Please tell me why I should ever use your services again?!</p>