Disgusting Service

<p>Good day</p> <p> </p> <p>I find it very unsettling that I am in a position of complete frustration. I have made numerous attempts in dealing with HP to have my 2 printers sorted but no luck yet. All I have received from HP is 2 non-functional printers and **** poor service delivery. Yes I understand (but don’t accept) that the level of service has dramatically dropped overall in SA, however HP is supposed to be an INTERNATIONAL brand that holds meaning about quality and service delivery. Our big brands in this county are quick to complain about the Chinese taking over the market in SA however you cant seem to keep the market you already have.</p> <p> </p> <p>I purchased 2 X Officejet Pro 8610 printers recently this year for my staff to use at our offices. We have made numerous calls to your support department that takes hours of our time deleting and re-installing software ect however it never works. We are unable to speak to management or ANYONE other than support to query Anything so please by all means advise me how a frustrated customer can get ANY service from HP.</p> <p> </p> <p>The printers will not scan or print, we have a business to run and cannot spend 1 more minute dealing with *********** staff or products from HP.</p> <p> </p>