CAN SOMEONE FROM HP(SOUTH AFRICA

**HP Notebook 4530s**<br> <br> 14 September 2014: I change my password on my lap top<br> <br> 14 September 2014: 2 minutes later...i try to log in and am prompted for 2 password instead of 1. The other password is a HP PROTECT TOOLS password...which i DO NOT have. My data is seemingly now encrypted. So...i cant log into my laptop<br> <br> 15 September 2014: I log my first call with HP<br> <br> 16 September 2014: contact from HP occurs.<br> <br> 17 September 2014: I get asked for some encryption key from my laptop...WHICH I DO NOT HAVE AND WAS NEVER PROMPTED TO SAVE.<br> <br> Between 18 September 2014 &amp