BAD SERVICE - HEWLETT PACKARD

Received email from HEWLETT PACKARD on 10/12/14 advising me to discontinue the use HP laptop power cord as it may be a fire hazard, I immediately put in a claim for a new cord from HP and received a notification with order no., tracking no., and that I should receive the replacement cord within 3-5 working days. After many phone calls to HP SA, I am still waiting for the cord. I was told diff stories and excuses by the call centre staff. One person said I will receive it within the week I called, or latest within the next week (2 months ago). The next person said I will receive email from HP same day I called (more than 2 weeks ago). Still nothing! Phoned again today and the person tells me there is nothing they can do, I have to wait for them to contact me. After threatening to go public, the man told me that I have phoned the wrong dept. all along. Asked him why after about 15-20 calls, nobody told me that, he said: \I cannot answer you that madam and you have all the right in the world to go public". I am very disappointed and would like some answers from HP.<br> """