Bad Customer Service

On the 19/01/2014 I bought an HP Laptop at Incredible Connection Canal Walk - after a few months the HP Assist tool installed a HP bios update which it did automatically and after that my pc never switched on again!! <br> <br> Today I entered my serial number on the HP website to check if my warranty is still valid and the site said it expired in 2011. How can the laptops warranty expire 2 years before I bought it? I have the physical slip with me with says 2014! I then called the HP call centre in Cape Town and spoke to Fadwa who was extremely rude to me. <br> <br> I would like two things 1. HP needs to listen to my call with Fadwa 2. What the hell can I now do about my laptop? I have all my original slips <br> <br> Serial No: SCNF0211N47<br> Product No: VZ992EA#ACQ