bad after sales service

Item: Hewlett Packard
Rating: 2
Author: Jashwin P

Agreed with repair centre to book in my units to look if they could repair under warranty since it hasn't worked from date of purchase. After booking in I was told it has to follow normal channels. I should pay for repair or for quote rejection. Repair is the same price as a new unit. New unit hasn't worked in any event so would be paying twice for a useless hp printer.

Helpful (0)

Replies (3)

Hewlett Packard's replyOfficial

21 Sept 2015, 08:49

Hello Jashwin2635,

We have received your feedback on HelloPeter and we will forward it to the relevant department.
Kind regards
HP

Hewlett Packard's reply21 Sept 2015, 08:49

Official

Hello Jashwin2635,

We have received your feedback on HelloPeter and we will forward it to the relevant department.
Kind regards
HP

Jashwin P's updateReviewer Update

15 Sept 2016, 12:48

This has never been resolved. HP has taken my printer in for assessment. Assessment of a product that never worked and then discarded the unit.

Jashwin P's update15 Sept 2016, 12:48

Reviewer Update

This has never been resolved. HP has taken my printer in for assessment. Assessment of a product that never worked and then discarded the unit.

Hewlett Packard's replyOfficial

15 Sept 2016, 14:30

Hello Jashwin,

We have received your feedback on HelloPeter and we will forward it to the relevant department.
Kind regards
HP

Hewlett Packard's reply15 Sept 2016, 14:30

Official

Hello Jashwin,

We have received your feedback on HelloPeter and we will forward it to the relevant department.
Kind regards
HP