********** by Hertz.

********** by Hertz UK. Booked a vehicle on line for the UK for 3 weeks, paid in full before I got there. But I did not use my Hertz gold card. I was issued with a Hertz Gold Card from Hertz South Africa and was told I could use it for rewardss and upgrades. When I got to Hertz Heathrow , I asked my wife to take the Gold Card to Hertz gold card section. The lady who served my wife was rude, to start after 18 hours of traveling from Cape Town, JHB, London. Hertz lady said we were in the wrong section, but decided to sort the car out for me. I confirmed with her that it was fully paid, she confirmed this was so. She also confirmed we could not have an upgrade because the vehicle was not booked on the Gold card. However unknown to me she booked the vehicle using the Gold Card and added super cover insurance. I verbally confirmed again that there was no extra charges and she confirmed that was the case and handed me a slip of paper approximately A5 in size. Saying this was for the vehicle I had paid for. I did not inspect the piece of paper and signed it. Unknown to me she had loaded super cover and have subsequentially charged me and R9172.60. Which has subsequentially been deducted from my card. I have since e-mailed the customer complaints in the UK several times with no joy and in desperation, I have e-mailed there CEO of Hertz South Africa and CEO of Hertz UK Mr. Wils Raubenheimer and Mr. Richard Davies respectively and I have not received a reply. I feel ********** and feel Hertz have given me false information, I would never have signed for super cover had I known and I specifically asked the Hertz lady whether there was nay additional charges, to which she rep**** no, I had paid for everything in full. I believe this is ********** behaviour and Hertz have ripped me off R9172.60