WORST RENTAL COMPANY. THEIVES.

On the 4th of January I collected my car at the Hertz/Firefly King Shaka branch , I was told to pay a deposit of R33500.00 which is outrageous , non the less I swiped for the deposit they requested , returned the vehicle on the 8th of January and was told that they will refund my deposit with in 21 days of the return of the vehicle .

+ - 2 weeks later I call to find out the progress of the refund , someone at the branch told me because I bank with FNB and they merchant bank is Standard bank. It should take something close to 18 to 21 days since the vehicle has been returned .

It slipped my mind to query about it , when i realized it was already 23 days and I haven't received the refund. Called the branch, on the 1st of February A lady by the name of Lundi***a answered, I gave her the details , she said she will call me back with feedback . 1 hour later calls me and tells me that she has spoken to the merchant bank and they cant refund me my deposit because I am involved in *****, and she has the ordesity to tell it's of R50 000, I then said I will deal with the issue the following Monday. I contact my Banker to find out if they could pick up any Shady ********** transaction on any of my accounts , they couldn't pick up anything. I couldn't even find any transaction of the exact amount she accused me of .

Called her back asking her WtH is she talking about , she slandered me by tell me I'm basically ********** , she then says she will contact the bank and see if she can get feedback, she calls me later that day saying they refunded me the money on the 14th of January, I went through my bank statements I couldn't pick up any refund.

Monday the 3rd of February I spoke to the branch manager Lenusha who requested that I should send my bank statements through to her for further investigation. I emailed it to her , she sent it through to headoffice . Waited a few days no feedback , tried calling the branch asking for her , they kept on tell me that she was on another call , I then emailed her she rep**** saying that the matter has been escalated to headoffice. Call headoffice spoke to a gentleman in the Refund department, he said he put the request through and I should get the refund within 48 hours . 2 days past still nothing . Called again, another lady answered didnt get her name , she told me the same story that the money was refunded into my account on the 14th of January. I asked her to email me the request that she send to the bank on the 19th of Feburary she said she will send it through shortly . I still didnt receive any email.

This company is absolutely *******. Please stay away from this company. I'm going to take legal action against them .