Worst Customer Service

<p>We did a 6-month long-term rental from OR Tambo. The online booking was great and so was the rental rate, but it seemed that once they had our credit card details, no further support is provided.</p> <p> </p> <p>From week one, the long wait for a response when calling the Customer Service number was frustrating, and every attempt to find help, from faulty wiper blade to billing enquiry to rental extension, was an impossible feat. The only way to get attention was an actual drive back to OR Tambo for a face-to-face discussion.</p> <p> </p> <p>The last straw was when we returned the vehcle to OR Tambo, before our longhaul flight back to Sydney, Australia. It was accepted back, in good order and without damage. However, a few days later we received a shocking email that our deposit was being withheld due to damages. It has been 3 weeks of persistant requests for details regarding the apparent damages and/or charges, and all we get is referals to another department or a promise to resolve soonest.</p> <p> </p> <p>We have learned that the most advertised brand and best rate, means nothing without the after-sale service!</p> <p> </p>