Week 26 and still no response or resolution for the double fuel deduction

Hertz (Thrifty) double deducted a fuel levy and don't refund (Hertz Case: **********6) I rented a vehicle by Thrifty, owned by Hertz Below is my correspondence since November 2021 Please see previous correspondence with Thrifty

Dear Hayleigh Your call centre operator asked me to send you this email I booked with a FNB card, but placed the holding deposit on my personal ABSA card

A refueling amount (2 different amounts) was charged to both cards.

I have used your ticketing system to lodge a query, but that system does not seem to work, as the issue was not resolved A week later I was in Cape Town again (Sunday 28 Nov), and stopped at the office to enquire. The staff admitted that a mistake was made by the staff in the office, as they charged me for the fuel estimation and the actual fuel after the refill. I left copies of the attached documents with them- They then gave me the phone number of the branch manager (Abdul), who would resolve my problem the next day (Monday 29 Nov)- Needless to say this never happened. In fact he never answers his phone, and also read the Whattsapp I sent and still didn't respond

Last week I phoned the branch again. The person who answered told me that the Branch Manager was not busy, but someone answered the call, and again admitted that a mistake was made by the staff in the office, as they charged me for the fuel estimation and the actual fuel after the refill.

I was told they will get back to me in the next day or 2. Again this did not happen I have logged 3 tickets for this, but even that has not worked

The contract and installment evidence is attached

Hertz Team - Please can I talk to someone in a Management position

Regards

They have sent me various tickets numbers. All state that the Branch will sort out my issues