Very rude

In October 2015 my husband and I went to the King Shaka Hertz branch to enquire about an issue with a car rental my husband did. We asked to speak to the manager Tracey and were told she's on the phone with a call. We were then assisted by another gentleman who wasn't as helpful as some information he did not have and the manager could assist with. We later asked for the manager and we were told she had left. What aggrivates me the most is that she was aware that we wanted to see her yet she left without even speaking to us nor making the attempt to assist us. If this is how employees as Hertz are trained to do customer service then I will NEVER use them again and I will tell my close cirlce to not use them as well. And as a result of Tracey not doing her work properly and being so rude the issue is still not resolved yet I've tried numerous time to contact both hertz and the insurance broker they use.