Very Poor Service

Would honestly have given a negative rating if possible.

Made a booking for a vehicle I would collect at O R Tambo telephonically, was asked to supply my credit card details and was assured that the vehicle would be ready at the specified pick up time.

On arrival at the airport the person at the desk tells me that I have a DNR (Do Not Rent ) status on the system and therefore will not be able to rent out the vehicle to me, the supervisor for the brach was called and all they could say was that they can not assist until the next day because it was too late in the day. The feeling and responses I received from the personnel seemed to indicate that I had done something in my previous rental or have a bad credit record (both of which are very unlikely).

If as a previous client there was a problem with my status I should have been alerted the moment I made the booking so I would not have bothered going to O R Tambo, this would obviously follow with an explanation as to why the system reflects my name with a DNR status.

I have never received any correspondence from HERTZ regarding this. I was disgusted by the manner this issue was handled, as I now had to scrabble for an alternative rental company.

Would never recommend this rental company after such sour service. Very unprofessional.