Vehicle recovery reap off fee

Good day

My name is Noma Khambule Monametsi and I am writing with disappointment after failed attempts to get any response from Hertz. Below is what happened and a copy of the emails i have sent their customer service and debtors department

" Good day

It is with great disappointment that I am writing to you after the treatment and service we received from you regarding rental ***/ Invoice ***7-2

We had a trip to KZN attending a funeral and left early hours of Saturday morning.

Yes we received 4 if not 5 messages regarding speed limit but I strongly believe that any or every fine tickets we might receive you will deduct it from the credit card but I didn't see this coming and I feel cheated considering that u has hired the car for 4 days

I received a call from 1 of your drivers from tracker today just after midday notifying me that his outside to confiscate the car after I failed to return it and ignored your text to recall it. I explained to driver that no body gave me a call or sent a message to say I must return the car, he also mentioned that there's a clause which stipulates that as a result you'll take about R4000 from my deposit for that.

I have just checked the copy of my contract and there's nothing as such from what I have and I didn't receive any call or text to return the car

Thanks"

I have just called they Cape town number few minutes ago and got no help either but referred to Risk department in Johannesburg which has no email details.