Unexplained debit of R3,002.60 – rental returned 30 December 2025

I have copy-pasted part of the email I sent to Hertz at this email address: *** <***>. on 12 January 2026

"I am writing to query and formally dispute an unexplained debit made on my credit card following a vehicle return.

I returned a rental vehicle to the uShaka International Airport, KZN branch on 30 December 2025. At the time of return, I was informed that a minor issue noted would be referred to assessors and that I would receive an email the latest the following day with further details. No such email or documentation was received.

However, on 31 December 2025, an amount of R3,002.60 was debited from my credit card, reflected as “HERTZ RENT A CAR PAROW”. This charge was made without any prior notification, invoice, itemised breakdown, assessor’s report, or supporting photographs.

I request the following in writing:

A full itemised breakdown of the R3,002.60 charge

The assessor’s report on which this charge was based

Photographic evidence of the alleged damage

Clarification as to why my card was debited before any communication or documentation was provided

For completeness, I note that on 2 January 2026 I completed the “How was your rental?” feedback email, at which time I was not yet aware, however, that my credit card had already been debited without any of the promised documentation or prior notification. I feel it is important to note that this issue will be reflected in the future feedback I provide.

Please treat this as a formal dispute pending receipt of the above documentation. I look forward to hearing from you, so that this matter can be resolved promptly."

To date (21 January 2026, I have had no response).