Unconfirmed car hire

I made a booking for car hire last year June that was unconfirmed due to staff negligence. Arrived at KSIA with a baby & was assisted by Woodford with immediate car rental. Nobody ever got hold of me, except for the std 'apologies for any inconvenience caused' mail and the promise of an investigation that never happened until I emailed again & this time I got an apology, not from the agent I dealt with but someone else.To backtrack,my husband is a gold member, my mom was going to pay but seeing as she is a 3rd party,they couldn't make the booking so I sent my husband's cc details & that mail has conveniently been ignored & I was schooled on how to make a booking never mind about the incompetence of their staff.Apparently the query has been settled now that I have been fobbed off with an apology! I am APPALLED at the treatment I have received and this after years of great service. Definitely using Woodford from now.