Unacceptable Service

<p>We rented a car from Hertz, upon collection we were requested to pay more money than what we were quoted on. We were never told by the consultant about the extra fees, all was said was that we only need to pay what we are quoted on. No one cares as to what the quotation says, they refusing to process this rental. We are being inconvenienced as customers, the manager Charleen is sitting in her back office and not assisting with the matter. </p> <p>This is rather unacceptable now we are told to either take another option or leave. </p> <p>With this option they are denying to show us the options we are told to call head office, but we are here already!</p> <p>This is unacceptable service from a reputable company like Hertz! I'm rather disappointed </p> <p> </p>