Toll gate RIP-OFF

So I sent the info as requested. Here is the response. Thank you for your email. Hertz has an E-tag placed in each of our vehicles to provide our clients with the option and convenience of only paying on return and not waiting in a queue or having to pay cash at the time when passing through a toll gate. Customers pay the “standard tariff” as per the Government Gazette. Hertz adds an administration fee onto the “standard tariff” to enable the recovery of system development costs and also the resources necessary to manage e-toll compliance. Hertz does not apply “capped” toll charges. Please note that most toll gates provide you with the option of going through a cash paying or non-cash paying queue. Even if the tag picks up, you do still have the option of paying cash at the gates. If you do pay cash at the toll gates and we charge you as well, Hertz will gladly refund the money providing we are issued with a copy of your receipt confirming cash payment. Again I say. Total ripoff. 48% admin fee. I which I was in this business. Can you imagine a fee of 48% on each standard toll gate that is passed through by their fleet of cars. It should provide a very steady flow of income. I will no lodge a complaint with the National consumer commission to investigate this. Beware of these guys. Once they have your credit card info....it is basically a blank cheque.

That is what I did. The response you sent me 7 days later is what I copied in the text above. Your agent just points to the contract that has a blanket statement saying that an admin fee will be charged. I responded to that email on the customer relations email you provided 6 days ago and still no feedback. I have been trying to resolve this with Hertz for more that 3 weeks now and it is not worth my time anymore. I have sent my response on your feedback to your agent CINDY SCHARNECK just now again. I this is not resolved by close of business today I will lodge the complaint the the consumer commission. I have already completed the complaint form and I will submit it to the consumer commission by close of business today if not resolve.

My customer number is Z17T7L. You can get my details there and call me if you cant to resolve this. Email is just to slow....I doubt you will make it by close of business today.

They eventually refunded me after I threatened to go to the consumer commision. At least that helped