GM
Gabriele M

1 reviews | Active since May 2018

14 May 2018, 15:44

Terrible Service at King Shaka Branch

After agreeing over the telephone that I would return the car with 45 minutes of delay and the Hertz office confirmed I would not be charged extra I was in fact charged for an extra day (as well as other charges).

I have raised the issue immediately after I got the invoice over email with the branch office at King Shaka office, the central customer service as well as bi weekly follow ups over telephone.

I have been continuously ignored. This is the worst customer service I have ever received.

0
Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply16 May 2018, 08:57
Official

Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.