Terrible First Experience – Never Again!

My first and definitely last experience with Hertz was absolutely **********. When I rented a car, I was assured that theft was covered by the insurance. However, when the wheel caps were ****** off the car, I was shocked to be told I had to pay for them out of my own pocket. This is blatant misinformation and completely unacceptable.

To make matters worse, the branch manager, Parveen Khan, was incredibly unprofessional and dismissive. Instead of trying to help or provide any sort of resolution, they seemed completely uninterested in addressing my concerns.

It’s appalling that Hertz would mislead customers about insurance coverage and then refuse to take accountability for their misleading practices. This entire experience has left a bitter taste, and I will NEVER use Hertz again. Avoid this company at all costs!