TB
Thenjiwe B

1 reviews | Active since Mar 2014

11 Jul 2016, 08:19

Terrible attitude

<p>I feel it necessary to inform Hertz Management of the extremely poor service i received from Rose, the female attendant at the Returns office at OR Tambo international. She had a terrible attitude which i called her out on a couple times, to which she blatlantly ignored my request for her to lower her voice and to tone down the attitude when addressing me. She was ill mannered and highly confrontational. She was not willing to offer any means to resolve my query. Instead she raised her voice and kept popping her head like some cheap-weaved, hoodrat who has no business working for a highly reputable brand such as Hertz. Had i had the time to, i would have taken her to task about this and raised it with her management immediately, but having driven 700 odd Km, in the presence of a child and with a driver waiting for me, I couldn't address the situation. This woman was so disrespectful she literally drove off in the rental vehicle while we were still mid-conversation. I have never been disrespected like this before, not as a lay man, let alone a customer! I am extremely disapointed and annoyed at the ******* attitude this woman displayed and would appreciate it if Hertz management addressed this accordingly.</p> <p> </p>

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply19 Jul 2016, 07:59
Official

Thank you for bringing this matter to our attention.

All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.

Kind regards

Customer Relations Department.