1 reviews | Active since Apr 2018
so inhumane, uunbelievably unjustified treatment
Hertz called to ask if I was driving a car that I rented on my name and after I confirmed that I was driving the car, they told me to stop speeding or else the car would be taken away from me.
This was the first I heard of this condition on my car rental contract. I tried by all means not to exceed the speed limit that they had sent me messages of.
1. I did not appreciate the fact that I was watched like a kid, as if there is no contract in place to manage any outcome. 2. it seems Hertz was worried about the fact that I took supercover in a case of any incident I don't have to pay redicolous amounts for excess. 3. I always take the supercover and I've been renting cars for a long time....I have never experienced such an inhumane ************** as I did from Hertz today. Series of events:
- Received a call around 9...and I was told to mind my speed and confirm I was driving. Got warned of the car being taken. I answered "ok". As I really did not mind cause I cannot be treated like I've been done a favour by Hertz. there contract I signed mention nothing about speed limit adherence and a car taken back if you do not keep to the rules of the road( as this is a Dept of Police role) - when I got to Butterworth....I went to the shops only to come back to a Shocking/Harrassing/Embarrassing scene. I must offload a fully packed Fortuner right there in the open parking lot. I was traveling with my 1year old and 3 year old. We were harassed like animals, chased out of the car and the belongings(according to the Hertz guy from JNB). - this guy told the Recovery company that I told them "F'$k you" when they called. so did he want to prove a point? - they told them they must come see who this man was driving the car. my brother who was with us can't drive, but they were convinced I was not driving the vehicle myself. - worse of it all, they are going to take R4000. for the Recovery. They called once to warn me, jumped to wrong conclusions, insisted I must be left stranded by myself and kids , middle of nowhere. Not be taken to a nearest safe place, but a 4k will be taken from my money.
I am totally Disgusted by the whole situation especially the fabricated parts of the story that apparently lead to them taking the car back.
they threatened of black listing me with all other companies
Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.
Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.
