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rjlourenco R

1 reviews | Active since Oct 2016

18 Oct 2016, 16:28

Shocking treatment of long term customer

<p>I travel to South Africa regularly being a South African expat from Dubai. Many of my collegues do to. the company i work for has a global deal to use Hertz and therefore thats what we do. Up until now i havent had any issues but 2 weeks ago i went and rented a car for 2 weeks. firstly the car was parked in and took me about 20 minutes to get someone to move the car in front of me.</p> <p>But the real issue is i inspected the car for dents and scratches which there werent any that werent marked. however i did not look for a missing toe cap cover or what ever your company is claiming is missing. Ask yourself a question. why would i come there for business and remove a toe cover? now you want to charge me R6500 for whatever this is. i saw this whole on inspection and assumed its normal. now you want to charge me.</p> <p>i have another 2 weeks work starting from the 30th of October and there is no way in hell i will use Hertz again.</p>

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply20 Oct 2016, 16:09
Official

Thank you for bringing this matter to our attention, the contents are noted.

Please contact us via email at ***.


Kind regards
Customer Relations Department.