Shocking service at Hertz - Oliver Tambo Airport

We booked a car to be collected on Thursday 28 February at 11h00 from OT Airport. (Your CarFlexi Order is CF437BC0.) This was truly a terrible experience and car that we were forced to take. The really upsetting factor was the attitude of the supervisor/senior rental agent at Hertz. The rental agent himself was a very pleasant young man but he had to defer to the more senior agent on duty who was an extremely abrupt and rude young lady. She was really not interested in trying to find a solution and her view was "take it or leave it" We had ordered a VW Up and she bluntly and abruptly told us that it was false advertising and you didn't have these vehicles in your fleet at all. I would not have used Hertz if I had know we were not going to get the VW Up that I had ordered. We were given a very s****py replacement Datsun which we were not interested in driving.

2nd issue was although I had booked the car through my company, my colleague who was the named driver, had to pay the balance on his credit card and have R13 000 blocked off it for the duration of the rental. For it to go off on the company card I had to be added as a 2nd driver at a further R400. The supervisor/senior rental agent called the manager who could not be bothered to come and talk to me. A truly shocking experience and Hertz is certainly not the company they used to be! Will not use again and will advise company and friends to use a different provider.