Shocking customer service

Item: Hertz Rent a Car
Rating: 1
Author: Carol B

Asked for a quote for international car hire. Got it and it did not make sense, have sent 3 emails asking for clarity, the have been read but the staff do not bother answering. Clearly they are way to busy and don't need business. Just more proof of how customer service has gone down the drain.

Helpful (0)

Replies (2)

Hertz Rent a Car's replyOfficial

19 Apr 2018, 16:15

Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.

Hertz Rent a Car's reply19 Apr 2018, 16:15

Official

Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.

Hertz Rent a Car's replyOfficial

25 Apr 2018, 12:31

Good Day,

Thank you for your feedback. your query was referred to our reservations department who confirmed that they have corresponded with you in relation to your query.

Kind Regards

Customer Relations Department

Hertz Rent a Car's reply25 Apr 2018, 12:31

Official

Good Day,

Thank you for your feedback. your query was referred to our reservations department who confirmed that they have corresponded with you in relation to your query.

Kind Regards

Customer Relations Department