Service failure

<p>Hi</p> <p> </p> <p>I had booked a transfer to take me to the airport on Sunday and that was not honoured, so I had to make an alternative plan for me to get to the airport on time.</p> <p> </p> <p>So when we got there, the person that took me there helped me with my bags and when he went back, they towed his car and now I had to transfer R800 to him so that he can release his car.</p> <p> </p> <p>So if the Hertz driver had picked me up none of this would have happen, and now they refuse to reimburse me R800, and also, would have I missed my flight then it shows that they were not gonna buy me a flight ticket.</p> <p> </p> <p>This is so unacceptable, I use HERTZ regularly and I never expected such to happen. And also with the way they are dealing with the whole situation just shows me that HERTZ does not value their clients, all they care about is money.</p> <p> </p> <p>Regards;</p> <p>Betty</p>