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I returned their car on Monday 17th of January, and a week later when I call to find out about the refund I'm told to contact my bank. The bank says they are waiting for an email from Hertz to release the funds and I call Hertz again. Guess what a lady that said she was going to send the email on Friday denies ever talking to me and says she will send it right away. Today is the 25th, a Tuesday of the following week, no sign of my refund and no answer why it has delayed. I was just told I'm not the only one but I should keep calling. What kind of bad service is this, withholding money that we need to use?