Rude unfriendly and imcompetent

We booked a car through the call centre. Advised them we only have a cheque card and gave them our card nr. They said we must just have the card embossed like a credit card, which we did. They confirmed our booking. When we got to O. R Tambo today.. For our Honeymoon trip we were advised they do not accept Absa chq cards. They had no alternative options and were not willing to help us at all. After we asked if we will be charged for cancellation we were rudely told that must sort it out if deducted. We did not cancel because of our mistake, but an *********** unfriendly system. Its unacceptable. Why did we go to the trouble to sort out our card beforehand We had to pay R144for the embossed card and had to go to an alternative company having to pay an additional R1000 because we have to keep the car longer as they don't have a one way drop off option. Your call centre should tell clients about this card issues. And please don't blame the bank.. Its your system. We offered to give you the deposit cash or immediate eft but you have no alternatives. And the manager told us I can't help you... RUDELY and earlier did not come to the counter when we needed help in the 1st place Extremely unhappy about the way you treated us. Does your call centre staff Not know about this or do they just don't care that clients gets stuck at the airport????