Rented the car for full month, but hertz took it back by force before month end

<p> I been renting the car since 2015 up to current , this year i took a car from Hertz OR Tambo airport on 27 February 2016 up to 27 march 2016 and paid R6500 + deposit(R3500) every month</p> <p>Then i have exerted my rental period from 27 march to 27 April - paid 6500 again, on month April i phoned them and told them that i wants to extend again from 27 April 2016 to 27 -may 2016</p> <p>The problem then started when i ask them to extend the car for 27 may 2016 to 27 Jun 2016 , they told me that my contract was closed on 13th of May so i cannot extend the contract now and i would have to reopen it, </p> <p>i asked them to tell me who told them to close the contract on 13 may 2016 because i normal rent until the month end? , i did not get the answer on that one!, they told me that it’s a mistake that was made by one of their argent , </p> <p>i asked them to correct the mistake because i wanted to extend until 27 Jun 2016, they than corrected the mistake made by their staff by debiting R10300.00 from my account!!!. </p> <p>i phoned them again and wanted an explanation why they took R10300.00 instead of R6600, they told me that they will refund it back to my account. i got a refund back but on 15th of June 2016 i got an sms that the car is overdue and i must return it to Hertz before 9 am, otherwise they will send the team to tow the car and i will be responsible for all cost.</p> <p>i gave them a call asking them why now they will take the car away coz i paid full amount of R6600 to use the car until the end of June, they then told me that the contract ended on 13 June 2016 and it what shows on their system and they can’t change it. they gave me two advises</p> <p>1. advised to extend the car again until month end, why should i extend the car while I have already paid the full amount for the full month</p> <p>2. Return the car to the airport so that they would close the contract and report it - so now I had to drop everything I am doing at work and rush to the hertz office to correct the mistake done by hertz stuff ?</p> <p>I asked to speak to the manager and about this to explain my story, they never put me through to the manager.</p> <p>They sent two guys in my office and took the car away and left stranded without a transport to go back home. i explain to them that the car were rented for the full month and the mistake were made from their side and I am still waiting to speak with the manager but they could not listen to me, they told me that now i am blacklisted from hertz and i won’t be able to rent a car from them again.</p> <p>Thank you for giving me such a bad service, for the mistakes made by your employees putting wrong dates etc., we as client have to pay for that mistake, that what i have learnt from you HERTZ CAR RENTAL, i will never recommend anyone to do a business with you not because I hate you, but because I don’t want anyone to feel this pain again</p> <p>The following points below might improve your business in future</p> <p>1. please do a proper training on your staff on how to use the system – this will minimise the number of errors made by staff</p> <p>2. as soon as you open a new contract, please improve your system by sending the sms/email to clients , this will make the client to aware for when the car due date is( especially when extending the car by phoning since we don’t get any new contract papers) coz i would have picked the error made by your argent by the time the contract were opened , as well as by the time the contract is closed, automate your system to send the message to the client so that the client will have that information what is happening with his/her contract,</p> <p>3. i am aware system changes /bug fixes might be costing a company a lot of funds to fix, but you really need to fix you system as it seems as if there are lot of bugs when it comes to billing </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>