Rental Billing and Invoice and General Response

I started with a month-to-month car rental agreement with Hertz Car Hire at at their branch in OR Tambo International.

The problem I'm experiencing right now is that Hertz has double charged me for the period of 29/12/17 - 28/01/2018 on two cars (even though I exchanged/returned/replaced the one car with the other,effectively only having one car in my possession) and I was charged for two additional amounts for what they say is an extension were charged (even though the dates of the extension are covered in the period. Further to this, the have overcharged me for extra kilometers. For the last 2 weeks now, I have been waiting for a detailed response on this and they only gave a breakdown of the charges with no explanation. For the extra kilometres, they have promised to refund the money but I still have not recieved anything.

To add insult to injury, this morning I went to the branch to request that the exchange the car that is my possession as we speak due to the fact that the license disc has expired. When I get there I'm told that I have to pay an amount of R1500 because they have picked that I'm already close to exceeding the allowed kilometres - I flatly refuse this because, I'm still within the contract period and we can't even say for sure that on the date of contract expiry I would have exceed the 3000kms.

The gentlemen said he can't assist me any further and I asked for the license disc which he rep**** that it can only be done on Monday.

I also called the Callcenter to report this but I was told to call on Monday. I further contacted the branch office and requested to speak to the Supervisior/Manager on duty and I was made to hold for over 5 minutes before the gentlemen called Nicholas dropped the phone on me.

This is unacceptable and really leaves much to be desired. This is not a way to treat a customer.